January 29, 2024

Whether you have been with your payroll provider for 10 months or 10 years, if you are not completely satisfied with the service you are receiving, it may be time to move on.

There’s no doubt you’ll feel apprehensive about making a switch. After all, not only will you have to shop around for a new solution, but you’ll also have to transition to a new system.  

Don’t let the fear of conversion prevent you from seeking a better solution. Staying with your current provider and technology simply for the sake of avoiding change will only make things worse over time.

Are your concerns valid? Check out the following 3 indicators that it’s time to make a change:

Your Process is Prone to Errors

Did you know that just two payroll errors will send almost half of your team out looking for a new job?

Getting payroll right is essential to employee morale and your business. If your payroll provider is constantly letting problems slip through the cracks, avoiding them completely, or “fixing” them only to become ongoing issues that don’t fully get resolved, then it’s time to look elsewhere.

You need a fully responsive and professional payroll provider that is eager to help you with your problems and has your best interest in mind.

Your Process is Cumbersome

If you find yourself relying on spreadsheets, or having to piece together information to run payroll, you need to question the processes you have in place.

Many modern platforms offer an all-in-one solution that includes time and labor management. These systems collect, manage, and process your time data, which flows right into payroll for a seamless experience.

There are many benefits to having an integrated timekeeping payroll solution. Not only is payroll processed more quickly with accuracy and ease, but an integrated solution can also help maintain your compliance with employment laws that require documentation of employee time.

You’re Not Sure Who to Call When You Have an Issue

If you find yourself waiting on hold so long with your payroll provider that you start rockin’ out to the hold music, then you might have a customer service issue.

Your payroll provider should promptly address your needs regardless of the issue. Whether it’s urgent or a run-of-the-mill matter, they should handle it with ease and communicate with you throughout the process.

Being transparent and offering a timeline for resolving the problem is crucial. If you don’t know what’s going on, it can cause unnecessary anxiety and frustration.

Don’t waste another minute feeling frustrated, proactively research new solutions. Ask a trusted advisor, friends in the industry, or read reviews online to help guide your decision.

Invite prospective providers in for a demo. Talk to them about your concerns and ask them what they will do differently. Most importantly, hold the new company to your expectations.

Although any change can be unnerving, for the sake of your business, it may be time to make the switch.

Check us out. Discover what Counter Point has to offer by scheduling a meeting today.  

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